Call Center Agents Taking calls from Customer Image source: c2o TYPES OF BPO: The BPO industry is divided into three categories: Offshore Outsourcing : They are located outside of the company’s own country. For example, a UK company may use an offshore BPO call centre in Sri Lanka. Nearshore : These outsourcing companies are located in countries that neighbour the contracting company’s country. For example, in the UK, a BPO in Ireland is considered a nearshore vendor. Onshore : These service providers operate within the same country as the contractor, although they may be located in a different city. ADVANTAGES OF BPO: 1. You Can Reduce Costs : Outsourcing cuts down on costs for your in house employees. It also saves cost as the company manages to save the workspace to grow their core departments. A benefit to this is that an outsourcing company that's physically located in a developing country offers lower costs than the rest. 2. To Concentrate on Key Funct
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